Effective date: 11 October 2026. These Terms & Conditions apply to use of the Zaybees Audio website and to orders placed through zaybees.co.za. Please also read our Delivery & Shipping Policy, Returns, Refunds & Warranty Policy and Privacy Policy. By placing an order, you confirm you have read and accepted the applicable terms and checkout notices. These terms do not override rights protected by South African law.
1. Who we are and how to contact us
Zaybees Audio trades from 539 Church Street, Pietermaritzburg, KwaZulu-Natal, 3201, South Africa. Contact us by WhatsApp or telephone on 083 280 7066, or email zaybees.audio@gmail.com. Our online storefront is zaybees.co.za. Additional legally required operator or registration details will be made available where applicable.
2. Use of this website and customer accounts
You must provide accurate ordering and contact information, protect your login credentials and use the site lawfully. You may not attempt unauthorised access, interfere with the website or misuse other customers' information. Customers placing orders must be legally able to enter into contracts or have appropriate permission. We may suspend accounts used fraudulently, subject to applicable law.
3. Products, specifications and stock availability
We aim to describe products, prices, images and specifications accurately, but manufacturers may update specifications and product images may be illustrative. Check compatibility, dimensions, electrical requirements and vehicle fitment before ordering, and contact us if uncertain. All items are subject to actual availability. We will inform you if we cannot supply an ordered item and offer the remedy required by law; we will not substitute a product without agreement.
4. Pricing and payment
Prices are shown in South African Rand (ZAR), with applicable taxes disclosed where required. The available payment options and amounts payable are shown during checkout; secure payment processing may be provided by PayFast. Do not share card credentials by email or WhatsApp. A payment or automated order acknowledgement is not a guarantee that a particular item is in stock.
Delivery costs: Courier charges are not included in the current product checkout total. You may arrange your own courier, or request a separate delivery quotation and approve it before a courier is arranged. See the Delivery & Shipping Policy and request a quote before ordering when you require delivery. The full pricing, transport-cost and other disclosures required by South African electronic-commerce legislation must still be provided.
5. Order confirmation, fulfilment and cancellation
After you place an order, we may contact you to verify details or advise of a stock, payment or delivery issue. We will fulfil orders within the agreed timeframe or the period required by law. For cancellations, unused-goods returns, defective goods and refunds, see our Returns, Refunds & Warranty Policy. Zaybees Audio does not offer an extra voluntary change-of-mind returns programme; however, legally applicable online cancellation and other statutory rights remain available.
6. Installation, electrical compatibility and care of goods
Electronic and automotive audio equipment must be used with the correct voltage, polarity, wiring, grounding, fusing, ventilation and manufacturer's instructions. Where a product legally requires specialist installation, or its manufacturer expressly specifies a qualified installer, customers should use an appropriately qualified professional and retain installation records. We strongly recommend professional installation for amplifiers, multimedia units, alarms and air-conditioning equipment. A warranty claim will not be rejected solely because the customer lacks an installer certificate unless a lawful requirement applies or evidence shows that improper installation or use caused the failure.
7. Surge, lightning, misuse and physical damage
Manufacturer and voluntary warranties generally do not cover damage caused by lightning, power surges, excessive or incorrect voltage, incorrect wiring, improper installation, liquid ingress, impact, tampering, abuse or other external causes, when such cause is established after reasonable inspection. Such failures are not treated as manufacturing defects merely because they occurred during a warranty period. This provision does not remove statutory remedies where goods were defective, unsafe or otherwise failed to meet mandatory standards.
8. Inspection, returns and warranty remedies
Products submitted as faulty may require inspection or functional testing to determine the source of the problem and the appropriate remedy. We may request proof of purchase, photographs, installation information and a description of the fault. Reasonable tests will be undertaken in accordance with applicable law; mandatory refund rights are not conditional on an arbitrary test fee or on waiving statutory protection. The return transport arrangements depend on the nature and outcome of the claim and are explained in the Returns, Refunds & Warranty Policy.
9. Intellectual property and third-party services
Website text, design, graphics and trade marks may be protected by intellectual-property law. You may use the website for lawful personal shopping, but may not copy its protected content commercially without permission. Third-party payment processors and courier providers have their own relevant terms and privacy practices; their services remain subject to mandatory legal protections.
10. Personal information
We process personal information for orders, delivery coordination, customer support and other disclosed lawful purposes, in accordance with applicable South African privacy law and our Privacy Policy. Do not send sensitive payment-card details through ordinary messaging channels.
11. Legal rights and reasonable liability limits
Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be limited under the Consumer Protection Act, Electronic Communications and Transactions Act or any other applicable law. Subject to those protections, neither party is responsible for losses that the law does not make them responsible for. If any provision is unenforceable, the other provisions continue to apply to the extent legally permissible.
12. Updates and governing law
We may amend these terms for future use. The terms applicable to a particular order are those presented when that order is concluded, subject to mandatory legislation. These Terms are governed by South African law. You may contact us with questions or complaints; statutory complaint and dispute-resolution channels remain available.
13. Contact
WhatsApp / telephone: 083 280 7066
Email: zaybees.audio@gmail.com
Business address: 539 Church Street, Pietermaritzburg, KwaZulu-Natal, 3201, South Africa