Frequently Asked Questions

We accept only the payment methods displayed in the payment-logo section at the bottom of our website, where available at checkout: Instant EFT, eligible card payments (including supported Visa Electron debit cards), SnapScan, Apple Pay, Samsung Pay, Google Pay, Mobicred and RCS Store Card. Mastercard SecureCode, also shown in the footer, is a card-security verification service rather than a separate payment option. Payment availability can depend on your card, bank, device and Payfast.

Add your products to the cart, proceed to checkout and choose an available payment method. Follow Payfast's secure instructions and complete any bank approval or one-time PIN (OTP) request. You should receive order details after checkout. We will confirm the order status after payment and stock checks. Do not send payments to bank details received in an unsolicited message.

Choose Instant EFT at Payfast checkout, select your participating bank, choose the paying account and approve the transaction using your bank's authentication process. Payfast then verifies payment. Instant EFT is different from a manual bank transfer; follow the steps shown in the secure checkout.

Select the card-payment option, enter your eligible card details on the secure payment page and complete bank verification if requested. The bank may use an OTP, banking-app approval or another 3-D Secure check. Supported card types are determined by the live Payfast checkout and your issuing bank.

Mastercard SecureCode is an additional cardholder authentication feature (part of the 3-D Secure family). It helps your bank verify eligible Mastercard payments and is not a separate credit account or an alternative way to pay.

Where supported by Payfast and the issuing bank, select the applicable debit-card or card payment option and follow the on-screen instructions. Some Visa Electron or Maestro debit-card payments use a registered mobile number and phone-based PIN authorisation.

Choose SnapScan or the supported QR-payment option at checkout, open SnapScan on your phone, scan the QR code shown and authorise payment in the app. If the exact option or compatible scan is unavailable, use another method displayed by Zaybees.

On a compatible Apple device, choose Apple Pay when it is shown, select a card already added to your Apple Wallet and authorise with Face ID, Touch ID or the device security method. The option may not appear on every browser or device.

When Google Pay is available at checkout, select it, choose an eligible saved card in your Google account and complete the security check on your device. Availability depends on supported accounts and devices.

On a supported Samsung device, choose Samsung Pay when offered, select an enrolled card and confirm the transaction using the device's security method.

Online transactions use secure payment processing through Payfast and the relevant bank or credit provider. Never share your OTP, account password or banking PIN with anyone, including Zaybees staff. If you are uncertain about a payment request, contact us on WhatsApp before proceeding.

Do not immediately pay a second time. First check your bank or payment-provider notification and your Zaybees order confirmation. If you are unsure whether payment succeeded, send us your order number on WhatsApp so we can check the order before you try again.

Yes. Mobicred and RCS Store Card are the online credit options Zaybees advertises through Payfast. Each provider decides who qualifies, the credit limit, fees and repayment terms. Credit must be approved and available before the purchase can be completed.

Mobicred is a revolving online credit facility. Once your application is approved and your account is active, you can use your available limit at participating online retailers, including Zaybees when Mobicred is available in Payfast checkout. You repay Mobicred under your account agreement, not Zaybees.

Visit the official Mobicred website, choose Sign Up / Apply and complete the online application. If provisionally approved, accept the credit terms and submit any required documents to activate your account. Do this before shopping if you do not already have an active account.

According to Payfast and Mobicred, applicants generally need to be 18 or older, have a valid South African ID, an active bank account in their name, and valid mobile and email contact details. Payfast currently lists a minimum monthly income of R5,500. Income, affordability, document verification and approval criteria are assessed by Mobicred and may change. Have recent proof of income or bank statements ready if requested.

At checkout choose Mobicred on the Payfast page. Log in to your active Mobicred account, confirm the purchase using the OTP sent to your registered phone, and wait for payment confirmation. You need enough available credit to cover the purchase.

You pay Mobicred in accordance with your credit agreement, normally through monthly debit-order instalments. Interest and initiation or service fees may apply; your personalised agreement and statement set out the actual amounts. You can enquire about additional or early payments directly with Mobicred. Check Mobicred support for account-specific questions.

Possible reasons include an incomplete or inactive account, insufficient available credit, a failed OTP or a provider decision. Zaybees cannot override Mobicred approval. Check Mobicred's customer help or contact the provider directly.

The RCS Store Card is a revolving credit account accepted at participating retailers. Zaybees advertises RCS as a Payfast store-card payment option. Repayments, interest and credit arrangements are administered by RCS, not by Zaybees.

Apply using the official RCS Store Card website or through an approved RCS retailer. Complete the application and provide the information and documents RCS requests. RCS may issue a digital card accessible through the RCS app if you qualify, allowing eligible online shopping without waiting for a physical card.

RCS currently lists these application criteria: you must be 18 or older, have a valid South African ID or driver's licence, be employed and earn at least R2,000 per month, and provide proof of income. Approval and the amount of credit depend on RCS's affordability assessment and credit checks.

At the Payfast payment page, select the available Store Card / RCS option, enter your RCS card number (or eligible digital-card details when supported) and approve using the OTP sent to the mobile number registered with RCS. Wait for the payment to be confirmed before closing checkout.

RCS advertises up to 55 days interest-free on qualifying transactions and offers different repayment plans, subject to the RCS agreement and conditions. Longer budget plans are not available for every purchase. Confirm the repayment choice, interest, fees and due dates with RCS before accepting credit.

Use the official RCS website or RCS app to view your account and repayments. RCS also provides debit order, EFT and other supported repayment channels. For card-specific assistance, contact RCS on 0861 729 727.

No. The credit provider assesses your eligibility and manages the account. Zaybees supplies the products; Payfast processes the relevant checkout payment. If credit is not approved, choose another Zaybees-supported method.

We assist with courier delivery arrangements across South Africa, subject to product type, location, courier availability and quotation. For delivery outside South Africa (including Botswana, Lesotho and Namibia), contact us first so we can check whether it can be arranged and provide a quotation.

No, not under our current courier procedure. Product checkout totals do not automatically include courier charges unless a separate delivery amount is expressly shown and agreed. We provide courier pricing separately. Ask for a delivery quote before ordering so you know the anticipated total.

Yes. Choose your own-courier arrangement and pay your courier directly. Wait for Zaybees to confirm your order is ready before sending anyone to collect. Your courier should have the order number and collection authorisation.

Yes, by prior arrangement. Collect from 539 Church Street, Pietermaritzburg after we confirm that your order is ready. Have your order number and identification or authorised collector details available. Contact us to confirm collection times.

Timeframes depend on stock availability, payment confirmation, destination and the selected courier. We will advise the estimated readiness or delivery time for your specific order. We do not guarantee a fixed seven-business-day delivery period.

Where Zaybees arranges courier delivery, we will share tracking information when the courier supplies it. If you use your own courier, obtain tracking directly from that courier.

Photograph the packaging and products, keep all packaging, and notify our team promptly with your order number. We will guide you through the next steps. Reporting promptly assists with courier investigations and does not take away your legal consumer rights.

It depends on the reason for return and the applicable law. For qualifying statutory defective-goods claims, the supplier bears legally required return transport expenses. For certain lawful change-of-mind online cooling-off cancellations, customers may pay the direct return cost. Other non-defective and out-of-warranty courier costs may be the customer's responsibility. Read our Returns, Refunds & Warranty Policy and contact us before sending an item.

Visit our showroom and store at 539 Church Street, Pietermaritzburg, KwaZulu-Natal, 3201. You can also browse products online and ask questions on WhatsApp.

Yes! We have a large showroom where customers can explore our car-audio and related products and speak to our team about the right setup. Contact us before visiting if you want to view a particular product, as display and stock availability can vary.

We supply car audio equipment, speakers, subwoofers, amplifiers, multimedia systems, installation accessories, trim/fascia products and air-conditioning-related products and solutions. Browse the website categories or contact us for help finding something specific.

Send us a WhatsApp enquiry. Tell us the product name, brand or link so we can check supplier availability and whether we can order it for you. We'll advise the price and likely timeframe if an order can be arranged. Enquire about out-of-stock products.

Ask us! We can check whether a requested product or brand is available from a supplier. Special orders are subject to supplier stock, price and confirmation; we will explain the arrangements before you commit.

Yes. Share your vehicle model, existing equipment, budget and what you want to achieve. Our team can assist with product selection and compatibility questions before you buy.

Contact us to discuss car-audio, multimedia or air-conditioning installation requirements and the available options. Some technical products must be installed according to the manufacturer's instructions or by an appropriately qualified professional. Keep your installation documents for any future warranty assessment.

Product prices are shown in South African rand (ZAR), with applicable taxes indicated in line with the website checkout and policies. Courier costs are normally quoted separately. Check the product listing and final payment information before confirming an order.

We do not offer additional voluntary change-of-mind returns. However, this does not limit qualifying statutory cancellation rights, including the seven-day cooling-off right that may apply to certain online goods purchases under South African law. The legal exceptions and conditions apply. See our full policy.

Manufacturer warranty periods differ by product. South African consumer law also provides qualifying consumers with remedies for goods that fail applicable quality standards within the statutory six-month period. Please keep your proof of purchase and follow the manufacturer's installation and use instructions. Read warranty details.

Contact our sales and returns team with your order number, product details and a description of the issue. Photos or videos can help us assess it. Wait for instructions before couriering a product back. Your statutory consumer rights are not excluded by the assessment procedure.

Manufacturing defects and damage caused by external events are assessed differently. Incorrect installation, water damage, lightning and power surges may be excluded from manufacturer warranties where those events caused the damage, subject always to applicable consumer law. We may arrange a reasonable inspection to establish the cause.

Yes. For stock confirmation, order queries, collection, courier quotes, payment checks or product support, WhatsApp our sales team with your order number and a brief description. You can also email zaybees.audio@gmail.com.

Yes. Request to join the Zaybees Specials WhatsApp group for product specials and promotional updates. Send a message to 083 786 7475 asking to be added. Request to join the specials group.

For product advice, courier quotes, orders, delivery, returns and out-of-stock enquiries, use 083 280 7066. Message Zaybees Sales & Queries. For specials-group joining requests, use 083 786 7475.

Address: 539 Church Street, Pietermaritzburg, 3201
Sales WhatsApp: 083 280 7066
Specials WhatsApp: 083 786 7475
Email: zaybees.audio@gmail.com
Website: zaybees.co.za