Effective date: 11 October 2026. This policy explains collection, courier arrangements and delivery of goods purchased from Zaybees Audio in Pietermaritzburg. It forms part of our Terms & Conditions and should be read with our Returns, Refunds & Warranty Policy.
1. Where we operate
Zaybees Audio is based at 539 Church Street, Pietermaritzburg, KwaZulu-Natal, 3201, South Africa. We offer collection arrangements and can help customers obtain courier quotations for orders within South Africa. Please contact us before ordering if you require a delivery quotation or delivery outside South Africa; availability and pricing must be confirmed.
2. Product prices and courier costs
Product prices are displayed in South African Rand (ZAR), including applicable taxes as indicated at checkout. Courier charges are not included in the current product checkout total, unless a separate amount is expressly shown and agreed. Customers must select one of the delivery arrangements during checkout:
- Your own courier: Arrange a courier to collect your order after Zaybees Audio confirms that it is ready, and pay that courier directly.
- Courier quotation from Zaybees Audio: Ask us for a delivery quote. We will provide the proposed courier charge and arrangements for your approval before arranging the courier. Courier payment, if accepted, is separate from the initial product payment.
Before placing an order: If you need delivery, contact us for the available delivery options, pricing and expected timeframe so you know the full anticipated transaction cost. We will not silently add an unapproved courier charge to your order. Where applicable, mandatory pricing disclosures and cancellation rights under South African law still apply.
3. Placing and paying for orders
Orders are submitted through our secure WooCommerce checkout, with the available payment methods shown there, including PayFast where available. An order confirmation acknowledges receipt of the order; we may need to verify payment, stock and delivery details before confirming that goods are ready for collection or dispatch. We will notify you promptly if an item is unavailable and provide the lawful remedy, including a refund where applicable.
4. Dispatch and delivery timeframes
The delivery estimate depends on product availability, confirmation of payment, the delivery address and the courier selected. Do not assume a guaranteed seven-business-day delivery period. We will confirm an estimated readiness and delivery timeframe for your order before finalising the relevant arrangements. Delays due to courier operations, public holidays, incorrect address details or circumstances beyond reasonable control will be communicated where possible.
Unless a different period is expressly agreed and permitted by law, the supplier's performance obligations under applicable electronic-commerce legislation remain in force. Contact us if a confirmed order has been delayed, so we can provide an update and discuss your legal options.
5. Collecting an order or using your own courier
Do not send a courier until our team confirms your order is ready. Provide the order number, recipient name and the courier's collection details. Collections take place at our Pietermaritzburg premises during confirmed collection hours. We may request order identification or proof of authorisation before releasing goods to a courier or nominated person.
6. Courier tracking and delivery problems
Where we arrange a courier, we will provide tracking information when available. Please check that the delivery address and telephone number are correct and ensure someone can receive the parcel. If a parcel arrives with visible external damage, take photographs of the packaging and goods, retain the packaging, and notify Zaybees Audio promptly. A prompt report helps with a courier claim but does not remove statutory rights if notice is delayed.
Responsibility for loss or damage while goods are in transit will be determined by the applicable law and agreed courier arrangement. Nothing in this policy transfers risks to the customer contrary to mandatory consumer protections.
7. Returns and warranty transport are separate
Transporting goods for a return, warranty inspection, repair or replacement is addressed in the Returns, Refunds & Warranty Policy. In particular, costs may differ depending on whether a claim is a statutory defective-goods claim, an applicable online cooling-off cancellation, or an excluded/out-of-warranty issue.
8. Contact and assistance
Sales and delivery WhatsApp: 083 280 7066
Email: zaybees.audio@gmail.com
Address: 539 Church Street, Pietermaritzburg, 3201
Website: zaybees.co.za
This policy does not limit rights that cannot lawfully be excluded under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African legislation.